Can AI handle hotel bookings on WhatsApp?
Yes. An AI front desk like AIRS's Aria answers guest chats on the hotel's own WhatsApp number 24/7 — it quotes live room rates from your PMS, checks availability, takes the booking, upsells (late checkout, breakfast, room upgrades) and collects payment in-chat. PMS integration is free and set up by the AIRS team, and the hotelier approves any AI dynamic-pricing recommendation before rates change.
What an AI front desk answers
Rate and availability questions in any language, directions and check-in times, booking modifications, special requests, and follow-ups on unpaid reservations. Guests get an answer in seconds at 2am — instead of a "we will reply during office hours" message that loses the booking to an OTA.
Direct bookings instead of OTA commissions
Every booking Aria closes on WhatsApp is a direct booking — no 15–25% OTA commission. Hotels use their WhatsApp number on Google Maps, Instagram and booking confirmations to funnel guests into a channel the AI converts around the clock.
Revenue management built in
AIRS reads occupancy, booking patterns, competitor rates, events and seasonal demand to recommend room rates. Recommendations only go live after you approve them.
Quick answers
Does it work with my PMS?+
Yes — PMS integration is free and the AIRS team handles the setup, so you go live right away.
Do guests need to install anything?+
No. Guests simply chat with your existing hotel WhatsApp number.
Can it handle group or event enquiries?+
Aria handles standard enquiries and bookings automatically and hands complex cases (groups, events, corporate rates) to your team with full chat context.