Can an AI agent collect payment on WhatsApp?
Yes. An AI agent like AIRS's Aria completes the sale inside the chat: once the customer confirms a booking or order, Aria sends a secure payment link supporting Malaysian payment methods (FPX online banking, cards and e-wallets), verifies the payment, and confirms the booking — all without a human touching the conversation.
Why in-chat payment changes conversion
The gap between "OK, book it" and actually paying is where bookings die — links sent hours later get ignored. When the AI sends the payment link the moment intent peaks and follows up if it goes unpaid, far more conversations turn into revenue.
Deposits, full payments and refunds
Configure what Aria collects per product: deposits to hold tables or appointments, full prepayment for rooms or orders, or pay-later with automated reminders. Refunds follow your published policy, handled by your team.
Is it secure?
Payment happens on the payment gateway's secure checkout page — the AI never sees card numbers. Every transaction is logged against the conversation for easy reconciliation.
Quick answers
Which payment methods are supported?+
Malaysian payment gateways with FPX online banking, credit/debit cards and popular e-wallets.
Does the AI chase unpaid bookings?+
Yes — Aria follows up on unpaid links automatically, which recovers bookings that would otherwise be lost.
Do I need my own payment gateway account?+
The AIRS team sets up payment collection during onboarding and connects it to your business account so settlements flow to you.