How do I automatically reply to WhatsApp Business messages with AI?
WhatsApp Business's built-in auto-replies only send fixed greeting and away messages — they cannot answer real questions. To genuinely answer customers automatically you connect an AI agent to your WhatsApp number. AIRS does this with Aria: an AI agent on your existing WhatsApp that understands free-text questions in English, Bahasa Melayu, Mandarin and more (including voice notes), answers instantly 24/7, takes bookings and collects payment — and hands over to you whenever you want to step in.
Why the built-in WhatsApp auto-reply isn't enough
The WhatsApp Business app can send a greeting message to new chats and an away message outside business hours. That is all. It cannot answer "berapa harga bilik deluxe malam ini?", check availability, or take a deposit. Customers who get a canned reply and then silence usually move on to a competitor who answers.
What a real AI agent does differently
An AI agent like Aria reads each incoming message, understands the intent (price check, booking, complaint, directions…), auto-detects the language, and replies like a trained staff member — quoting live prices, offering slots, upselling, and completing payment in-chat. You set the hours the AI handles, define handoff keywords for a human takeover, and step in anytime from your own phone since it runs on your existing number.
How to get started
With AIRS there is nothing to install for your customers and no new number: the AIRS team onboards your business, trains the agent on your services and prices, and you go live typically within the week. No credit card is needed to start.
Quick answers
Do I need a new WhatsApp number for the AI?+
No — AIRS runs on your existing WhatsApp number. Customers keep chatting with the same contact they already know.
Can I still reply manually?+
Yes. You set the hours the AI handles and can take over any conversation at any time; specific keywords can also trigger a human handoff.
What languages can it reply in?+
English, Bahasa Melayu, Mandarin (Simplified and Traditional), Cantonese, Tamil and other Southeast Asian languages — detected automatically, including voice notes.